KP

Komal Punia

Question Q.2GS4GS2

While traditional ethics has focussed on notions of justice, fair allocation and obligations, ethics of care emphasise maintaining connectedness and promoting care. Which of the above two ethical perspectives is more suitable for guiding ethical decision making in the context of public services? Explain your position with suitable examples.

Open scan (p.2)

Introduction

Ethical decision making is cardinal to public service as it involves decision making at verge of conflicting values, overlapping interest while serving public selflessly. Quality in service delivery refers to adherence to highest form of standards & providing timely delivery and ensuring customer satisfaction.

44 words

Main Body

Ethical decision making is cardinal to public service as it involves decision making at verge of conflicting values, overlapping interest while serving public selflessly. Importance of traditional ethics: (1) establishes welfare state goal [Pigou/ILO] (2) ensure rights of people [Rights Approach of John Rawls] (3) ensure equitable society and fulfill DPSP obligation [Article 39b 2c] (4) establish that national resources are to be used in transparent manner. 'Sadak minus cancelled' in Myanmar tally on opposite from Sara Sukuna - traditional ethics levels in certain aspects: (1) citizen at passive receiver of service (2) creates asymmetry of power between people & public servants (3) leads to misuse of discretion. So, ethics of care which focus on connectedness & promoting care is gaining more attention. Ethics of care provides more holistic ethical framework by promoting necessary care and putting centrality to citizens.

Quality in service delivery refers to adherence to highest form of standards & providing timely delivery and ensuring customer satisfaction. Components of service quality: (1) Value - of product and of time (2) Tangibles like receipt, bills etc to ensure transparency (3) choice or availability of options to cater to needs & requirements (4) providing both online & offline mechanisms, ensuring service in vernacular etc. (5) Effectiveness - of service delivery refers to the impact on citizens lives (6) Transparency - making information available & accessible (7) Timely delivery of promised service.

— Komal Punia

232 words1 paragraphs

Conclusion

Ethics of care provides more holistic ethical framework by promoting necessary care and putting centrality to citizens.

17 words

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Topper

Komal Punia

Subject & Paper

GS4GS2

Topic

Ethics

Traditional Ethics vs Ethics of Care

Public Service Perspective

Writing Stats

293

Total words

1

Paragraphs

analytical

Tone

Linked PYQ

Rajesh Kumar, a senior public servant known for honesty and forthrightness, heads the Budget Division in the Finance Ministry, busy organizing budgetary support to states — four going to polls within the financial year. The annual budget allotted Rs. 7,830 crores for the National Housing Scheme (NHS), a centrally sponsored social housing scheme for weaker sections; Rs. 775 crores drawn till June. The Commerce Ministry long pursued a Special Economic Zone in a southern state; after two years of Centre-State discussion the Union Cabinet approved it in August and land acquisition began. Eighteen months ago a leading PSU projected a large natural gas processing plant in a northern state for the regional gas grid (land already with the PSU, essential for national energy security); after three global bidding rounds it went to MNC M/s XYZ Hydrocarbons, first payment due in December. The Finance Ministry was asked for timely additional allocation of Rs. 6,000 crores for these two developmental projects — decided to be re-appropriated entirely from the NHS allocation; the file reached the Budget Department. Rajesh Kumar realizes re-appropriation may inordinately delay the much-publicized NHS, while fund denial would cause SEZ financial loss and national embarrassment over delayed international payment. Seniors convey the politically sensitive situation needs immediate processing; diversion could raise difficult parliamentary questions. Discuss: (1) ethical issues in re-appropriating funds from a welfare project to developmental projects; (2) given proper utilization of public funds, options available to Rajesh Kumar; (3) is resigning a worthy option?

20M2020