[Question 10 - Case study on Quality Control at Multinational Corporation]

When you escalate the issue to the Head of Quality Control, he dismisses your concerns, claiming that different markets follow different standards. He further warns that different markets could lead to job losses, possible closure of the India unit, and your own termination.

You now face a personal and professional dilemma. On one hand, your father is critically ill, and as the sole earning member, losing your job could jeopardize his treatment. On the other hand, staying silent would mean compromising professional integrity and endangering consumer safety.

The case mimics the Maggi scandal where rejected international export and low quality produce was sold.

in Indian market to maximize profits.

Stakeholders:

Me

My family

Stakeholders → Company

Consumers of product

a)① Stakeholder responsibility vs Shareholder duty

Consumer needs are important but duty to ensure profit maximization

② Personal vs Public duties

Must take care of father but cannot ignore outstanding issues

③ Service delivery vs Economic function

Cheap goods are profitable but lower quality

④ People vs Profit

Consumer has life is being endangered to promote profit generation

⑤ Institutional loyalty vs Moral duty

Must obey seniors but also consider consumer welfare

⑥ Corporate Ethics

Promotion of ethics of profit over service instead of prioritizing customs

b) Listen to seniors and donating Pros and Cons

Pros:

① Upholds personal welfare

② Ensures probability

Cons:

① Against moral duty

② Against quality of service need

② Disobey the senior and file a report

Pros:

① Ensures corrective action

② Consumer welfare ensured

Cons:

① Endanger personal welfare

② May lead hijab loss.

③ Approach senior again and prove

c) Corporate Ethics

Promotion of ethics of profit over service instead of prioritizing customs

b)① Listen to seniors and donating

Pros:

① Upholds personal welfare

② Ensures probability

Cons:

① Against moral duty

② Against quality of service need

② Disobey the senior and file a report

Pros:

① Ensures corrective action

② Consumer welfare ensured

Cons:

① Endanger personal welfare

② May lead hijab loss.

important to consider consumer welfare

③ Corporate Ethics

Promotion of ethics of profit over service instead of prioritizing customs

b) ① Listen to seniors and donating

Pros:

① Upholds personal welfare

② Ensures probability

Cons:

① Against moral duty

② Against quality of service need

② Disobey the senior and file a report

Pros:

① Ensures corrective action

② Consumer welfare ensured

Cons:

① Endanger personal welfare

② May lead hijab loss.

③ Approach senior again and prove

— Varun Tokas · AIR 117