जिकलों का संवेदनशील और समयबद्ध निवारण 'न्यूनतम शासन' की आधारशिला है। इस संदर्भ में चर्चा करें वर्तमान जिकलें निवारण तंत्र से संबंधित चुनौतियों की चर्चा करें और प्रक्रिया को मजबूत करने के लिए सुझाव दें। (250 शब्दों में उत्तर दीजिए) 15 अंक / Satisfactory and timely redressal of grievances is the cornerstone of 'minimum government, maximum governance.' In this context discuss the challenges associated with current grievance redressal mechanisms and suggest measures to strengthen the process. (Answer in 250 words) 15 marks

Minimum government and maximum governance was suggested by 2nd ARC to achieve good governance. Addressing the need of people [ → ] CGARAMS → A feedback mechanism government policy will also get benefited. Grievance redressal will make implementation effective.

Grievance redressal will make implementation effective. Grievance Redressal → a cornerstone [D] Addressing the need of people → CGARAMS [←] A feedback mechanism government policy will also get benefited. Better policy design [—] citizens are included. [D] Current mechanism [↓] RTI, CItizen's charter, many online mechanism g mayur.in.

Challenges for current redressal mechanism (1) Apathetic Attitude of bureaucrats [PD] Not replying to mails/letters (2) No designated department of governance redressal in public body or ministries (3) Designated governance offer is not there. (4) No action taken if taken then not in timely manner [PD] No answer given in 30 days limit in RTI. (5) Crashing silos → No response to address the issues

Measures to strengthen the process (3) Some specific guidelines should be brought out. [PD] IT Rules (Digital media either) for the provision of grievance redressal. (4) Using Digital media [PD] Maharashtra Police & Gujarat municipality/Surat are using digital grievance redressals. (5) Citizen's charter should mention the way to get the grievance redressed. Grievance redressal & an important pillar of good governance and thus we should strive to incorporate it as per 2nd ARC.

— Anjali Thakur · AIR 43