Neo-Liberal reforms and globalization have deeply transformed the institutions of the welfare state and set the ground bore a new type of civil services. In this context examine the challenges faced in service delivery and suggest adequate reforms.
Introduction
32 words
Main Body
Challenges faced by civil services in service delivery :
1. Red-tapism — Delay in complex bureaucratic processes
2. Colonial attitude — Bureaucrats' behaviour towards citizens remained like colonial period.
3. Inefficient service delivery → Corruption & leakages
4. Lack of capacity building training → unaware about new technology, digital illiteracy etc.
5. General nature of civil service while globalization demands specialist service
6. Goal displacement → More focus on ruler regulations than objective of a service.
Reforms required —
1. Hota committee suggested for domain specialization after 15 years of service.
2. Capacity building training
E.g. Mission Karmayogi
3. Use of e-Governance tools like CPGRAMS, UMANG app etc.
— Prajnanandan Giri
- Connects historical context (1991 reforms) to current issues
- Identifies multiple layers of challenges
- Clear definition of role transformation
Prajnanandan Giri
Post-independence Consolidation and Reorganization within the country
Civil services and governance reforms
Service delivery challenges in post-liberalization era
140
Total words
10
Paragraphs
analytical and critical
Tone